1. Shipping Overview: We are delighted to offer shipping services for our valued customers at our eCommerce wine store. Our shipping policy outlines the details of our shipping process, costs, delivery times, and other essential information. Please take a moment to review this policy to ensure a smooth shopping experience.
2. Shipping Regions: We currently offer shipping within South Africa ONLY. Unfortunately, we are unable to deliver to P.O. boxes or international addresses at this time.
3. Shipping Carriers: We utilize reputable and experienced shipping carriers to ensure the safe and timely delivery of your wine orders.
4. Order Processing Time: Once your order is successfully placed and payment is confirmed, our team will process and pack your items within 3 business days. Please note that orders placed after 12 p.m. will be processed the following business day.
5. Shipping Timeframes: The estimated delivery timeframes are as follows:
- Standard Shipping: 3 to 5 business days
- Expedited Shipping: 1 to 2 business days
Please note that these timeframes are approximate and may vary based on factors such as carrier delays, weather conditions, and order volume.
6. Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of your order. Occasionally, we may offer free shipping promotions for orders that meet certain criteria. Shipping to remote or outlying areas will result in extra charges determined by the courier’s fees.
7. Tracking Information: Once your order is shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the status of your package as it makes its way to your doorstep.
8. Adult Signature Requirement: Due to the nature of our products, all orders containing alcoholic beverages require an adult (18 years of age or older) signature upon delivery. The carrier will verify the recipient’s age and will not deliver the package to anyone underage.
9. Shipping Damage or Issues: In the rare event that your order arrives damaged or with any issues, please contact our customer service team within 1 day of receiving the package. We will work diligently to resolve the matter and ensure your satisfaction.
10. Contact Information: If you have any questions or concerns regarding our shipping policy or your specific order, please don’t hesitate to contact our customer service team at +27 21 794 7171. We’re here to assist you.
Please note that this policy is subject to change without prior notice. It’s recommended to review this policy each time you make a purchase to stay informed about any updates. Thank you for choosing High Constantia for your wine-shopping needs. Cheers! 🍷